Current Tenant Frequently Asked Questions

  • Is on-site storage available?

    On-site storage is only available at 2 locations:
    Marketplace has storage cages available in the basement, which is included with rent each month.
    Cornerstone has storage cages available to rent for $30/month.

  • Can I rent an additional parking space?

    Rental parking spaces, if available, are $40/month at most downtown properties, $62/month at Marketplace and $45/month at Cornerstone. Parking is limited and rental spaces may not be available.
  • How do I pay rent?

    Rent can be paid by check, cashier’s check or money order, which can be mailed to or dropped off at the office or in our mail slot if it’s after-hours, the weekend or a holiday. Rent can also be paid online through your online tenant account. There is a $2 convenience fee for payments made out of a checking account and a $2 convenience fee + 3% charge for payments made with a credit or debit card. Some banks also have a bill pay option and will mail us a check directly. If mailing a check, be sure to allow time for the check to arrive prior to the 5th of the month.
  • When is rent due? What are the penalties for late rent payments?

    Rent is due on the first day of each calendar month. It is late as of the second. Rent is due in lump sum and we do not accept split payments. If rent is not paid in full by 11:59pm on the 5th of the month, there will be a late charge of $25.00 on the sixth day plus $5.00 each day after until rent is paid in full. Postdated checks will not be accepted. If rent remains unpaid, a 3-day Notice to Pay or Vacate will be posted on your door along with a $35.00 service charge. We will begin the eviction process if rent is still unpaid after three days.
  • My payment did not go through. What is the fee for a reversed rent payment?

    There is a $35.00 service charge for any check returned by the bank, in addition to any other specified late payment charges. This includes electronic payments.
  • Can I have a pet?

    All of our downtown properties have a strict no pet policy, with the exception of service animals. The Cornerstone building only allows cats and requires a $300 pet fee, $200 refundable deposit, plus a per-pet rent of $35/month.
  • Who is responsible for paying for repairs & maintenance?

    It depends. In the simplest terms, if the issue is caused by normal wear and tear or by no fault, intentional or otherwise, of your or your guest’s own, the owner will cover the costs of repairs and maintenance. Light bulbs and plumbing stoppages are not considered normal wear and tear. If an issue has been caused by you or your guests, intentional or otherwise, you are financially responsible for the repairs and/or maintenance. This information is not intended to replace the terms of your Lease Agreement. Please refer to your Lease Agreement for a more thorough explanation.
  • How do I submit a maintenance request?

    To make maintenance requests, please submit the request through the Tenant Portal. Be sure to include either permission to enter your apartment in the event you are not home, or whether you’d like to be home during the maintenance call. Maintenance and repairs will be conducted during normal business hours.

    Please notify management immediately of any emergencies including any plumbing leak of a serious nature, frozen water lines, lack of heat in winter, loss of use of toilet when there is only one facility in the unit, refrigerator or electrical failure, or a similarly significant issue arises. If for any reason it should be necessary to call for fire, rescue or police assistance, please call the emergency service directly or 911 rather than the leasing office for help. Notify management immediately after calling 911.

  • How do I contact you for an after-hours emergency?

    If it’s after business hours, you may call the emergency maintenance number at (360) 671-5995 for the Cornerstone building and (360) 647-3499 for all other properties. Follow the prompts for emergency maintenance and leave a detailed voice message. Be sure to include your name, FULL address, telephone number and the nature of the emergency. If you do not leave your contact information, we will not be able to call you back.

    A member of our maintenance team will respond as soon as possible. If for any reason it should be necessary to call for fire, rescue or police assistance, please call the emergency service directly or 911 rather than the leasing office for help. Notify management immediately after calling 911.

  • Can we paint? What about touch-ups?

    Unfortunately, we do not allow tenants to paint inside their units, including touch-up. This is to protect and preserve the quality of the paint as well as the floors, baseboards, etc. If you would like us your paint to be touched-up during tenancy, you may submit a maintenance request. If the work order is approved, the service would be charged at a minimum of $45/hr + tax, with a 1 hour minimum.
  • Who’s responsible to change the light bulbs in my apartment?

    Tenants are responsible for the replacement of their own light bulbs. Please submit a service request if you need assistance with replacement of a difficult-to-reach bulb. This service will be charged at a minimum of $45/hr + tax, with a 1 hour minimum. Please be sure to replace bulbs with the correct voltage for your own safety and to avoid any damage.
  • Why is my garbage disposal no longer working?

    If your garbage disposal has stopped working or it’s making a clunking or buzzing sound, more than likely it is due to a jam from something that was put into the disposal. This is considered a tenant charge as it is not considered normal wear. Should your disposal jam, maintenance can come fix the disposal and the service will be charged at a minimum of $45/hr + tax, 1 hour minimum. Grease, artichoke peels, potato peels, onion peels, celery peels, oil, egg shells, plastic, fruit seeds and cores, banana peels, rice, popcorn kernels, pasta noodles and bones are some items that should never be put into the disposal. Some other things we’ve seen jam a disposal include coffee grounds, broken glass, stickers from fruit, coins and even rocks.
  • I want to add someone to my lease. What’s the process?

    If you would like to add another tenant to your current lease, the incoming tenant will first need to apply. Upon approval, all parties will sign a roommate addition addendum and you will be charged a $25 roommate addition fee. With the addition of a roommate, rent may increase depending on unit type and number of occupants. For example, if there are 2 people in a studio or 1 bedroom, there will be an additional $25/month charged for the second occupant, as rental rates are based off of single occupancy per bedroom.
  • I want to move out, but my roommate wants to stay. What do I do?

    If you are needing to vacate your lease early, but your roommate is going to stay, there is an Early Vacate Fee of $150/outgoing tenant. All tenants on the lease will sign a roommate removal addendum, which will take you out of the lease. In the event of a roommate swap, the incoming tenant will need to apply. Upon approval, the outgoing tenant will be charged the Early Vacate Fee, the incoming tenant will be charged the $25 roommate addition fee and all parties will sign a roommate swap addendum.
  • How do I vacate my lease early?

    If you need to get out of your lease prior to the expiration, you will be responsible to find a tenant to take over the remainder of your lease. Interested parties will apply through management to determine approval. Once approved, all parties will come to the office by appointment only to sign the lease transfer paperwork. The incoming tenant will be taking over the lease terms, the condition of the apartment as is and the security deposit originally paid. We recommend negotiating with the incoming tenant about reimbursing you for part or all of the deposit. And there will be an early vacate fee of $150/outgoing tenant due at signing. For more information, please refer to the following link: Early Vacate Policy
  • My lease expiration is nearing. What is the move-out procedure?

    Keys are due back by noon on the date of lease expiration. A move out reminder will be posted a month prior to lease expiration, which will include the process and the cleaning checklist. A Westview Real Estate staff member will conduct a walkthrough after the unit has been vacated and keys turned in.
  • Someone is parked in my parking space. What do I do?

    Please find alternate, off-site parking until you can contact someone in the office during business hours. Please take note of the make, model, license plate, and parking pass number of the vehicle. Please do not park in someone else’s space, as you.
  • I’ve locked myself out. What do I do?

    If you’ve locked yourself out during business hours, you may stop by the office and check out a key to your unit.

    We do not guarantee after-hours lockout service. If it’s after business hours, you may choose to contact a third party vendor, such as Security Solutions or Keywest Lock Service. You also may call the emergency maintenance number at (360) 671-5995 for the Cornerstone building and (360) 647-3499 for all other properties. Follow the prompts for emergency maintenance and leave a voice message. A member of our maintenance team will respond as soon as possible, but you may be instructed to call a locksmith at your own expense. If Westview is able to provide after-hours lockout service, photo ID will be required for entry into the apartment and a $100 fee is due at the time of service.

  • I’ve lost my keys. How do I get new ones?

    If you’ve lost your keys, parking pass, garage opener, etc., you will pay the cost to replace prior to being given replacements: $15/key, $25 parking pass, $50/fob or garage opener. Please contact the office via phone, email or your online tenant account to let us know which keys you need replaced. Please do this prior to stopping by to allow us time to get the keys together or if needed, make the appropriate copies.
  • I just got a noise complaint. Does that mean I could get evicted?

    If you receive a noise complaint, the first warning results in a fine of $25, $50 for the second warning and $100 for the third and final warning. Continued noncompliance may result in termination of the Lease Agreement.
  • I paid last month’s rent. When does that get applied?

    Last month’s rent will be applied to the last month of the Lease Term. If the Lease Term is extended, the last month’s rent will be applied to the new ending month of the extended term.